1. Introduction
Pyrix AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp-based Quoting Agent service.
2. Information We Collect
2.1 Information You Provide
- Voice notes and text messages you send via WhatsApp
- Business information (company name, pricing, materials, job details)
- Contact information (phone number, email address)
- Quote data and customer information you share
2.2 Automatically Collected Information
- WhatsApp metadata (message timestamps, delivery status)
- Usage data (frequency of use, features accessed)
- Technical data (device type, operating system)
3. How We Use Your Information
We use the information we collect to:
- Generate accurate, personalized quotes based on your voice notes
- Store your pricing structures and business information
- Improve our AI algorithms and service quality
- Provide customer support and respond to inquiries
- Send service updates and important notifications
- Comply with legal obligations
4. Data Storage and Security
We implement industry-standard security measures to protect your data:
- All data is encrypted in transit and at rest
- Voice recordings are processed and then securely stored or deleted based on your preferences
- Access to your data is restricted to authorized personnel only
- Regular security audits and updates
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your data only in these circumstances:
- With Your Consent: When you explicitly authorize us to share information
- Service Providers: Third-party vendors who assist in providing our services (e.g., cloud hosting, AI processing)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, sale, or acquisition
6. WhatsApp Integration
Our service operates via WhatsApp. Please note:
- We comply with WhatsApp's Business API Terms of Service
- WhatsApp's own privacy policy applies to messages sent through their platform
- Your WhatsApp phone number is used to authenticate and communicate with you
7. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data
- Opt-out of marketing communications
- Export your data in a portable format
9. Children's Privacy
Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Email: privacy@pyrix.ai
Address: [Your Business Address]
